Paying attention is the key to successful communication, and that includes speaking, listening, and timing. Most companies are built on a hierarchy of power, but communication is an ongoing process that builds on a foundation of mutual professional respect. No matter the position within the company, it is important or it would not exist. Consistent communication is sharing information.
What is being said? So you hear everything that is being said, but is it registering? Are you paying attention to what is being said, or are you thinking about what you are going to say next? Listening is about the other person. Hear them out without interrupting, going straight to auto tune out, or attempting to finish their statements.
Reinforce understanding by repeating what has been said or restating the facts in your own words. Asking people if they understand and having them say that they do, does not qualify what they understand. Subtle quizzing or prompting will give all parties a better idea of what the others are trying to convey. Tasks are better completed when they are understood. Nothing is worse than when the ideal is completely different from the reality.
Know your audience. Communication is about connecting, and you cannot do that if all parties are not on the same page. Intelligence is not using multiple syllabic words that no one understands; it is about being able to speak on multiple levels that most people can grasp.
Over time, preference of correspondence should be established. When someone shows you how they like to communicate, you should take every opportunity to connect with them via that avenue. If someone responds to emails with phone calls, then try initiating conversation with that person with a phone call.
Constructive criticism or reprimands should not be a source of embarrassment. Your focus should be improving the company by supporting the employees. You build them up by making them better, not feeling superior by breaking them down.
Don’t get personal, but knowing some background facts makes the conversation more personable. Asking about relatives by name or events that were previously mentioned lets people know that you have been listening. It also reinforces trust and establishes sincerity.
Communication Tips for Management and Owners
Remember that your employees are people and not minions. The way you speak to them has a direct effect on their performance. Communication can be used to criticize, but that is not the only reason to connect with your staff. People need motivation and purpose.
Once they get to work with these factors in mind, they need a sense of belonging and validation for their efforts. Let them know that they are trusted and valued, and communication becomes that much easier. How you communicate with them means the difference between valued employee and disgruntled former employee.
Interested in the employment opportunities that Production Paint Finishers, Inc. has available? Contact us today through our online form or give us a call at 937-448-2627!